Technical and connection issues are the bane of every fluentify tutor’s existence. It can definitely add that extra stress to performing sessions that makes you want to throw the computer across the room. But don’t fret! Today we wanted to share some quick tips that might be critical to saving your sessions!
1. A simple ‘refresh’ of your session page will bring you directly to your next session
This was driving me crazy for a while… we know that when we close out of a session it takes a few seconds for the feedback popup to load, and then if you have another session directly after, you have to wait another few seconds for the ‘go to your session’ popup, and this all adds up to at least 30 seconds of lost time between sessions. BUT- if you wait until exactly the 30’ countdown and then hit ‘refresh’, you will be automatically transferred to your next session, all in the span of about 4 seconds!
2. When someone starts hearing their voice echo, the OTHER person needs to refresh
I’m sure it has happened in the past that out of nowhere, either you or your student can hear a terrible echo of their own voice. Here’s a trick- it’s not the echoing person that has to refresh, but the non-echo person. So the next time your student complains of an echo, make sure that YOU do a quick refresh and it should all be fine.
3. Open articles, videos, other resources in another WINDOW rather than a tab
We all know that our PINGS can be very sensitive… you click on a link to a document or article and all of a sudden your PING shoots up to 5000! In the future, open up that resource in another window rather than in a tab next to your Fluentify session. When you do this, it affects your internet connection much less and you are able to use the resource while working with your student simultaneously.
4. Beware the 5 minute popup when filling out feedback forms
While you aren’t necessarily doing this during your sessions, it’s another thing that sometimes drives tutors crazy. Remember to keep track of time when you’re working on feedback forms if you have an upcoming session. At that 5-minute mark, if you have an open feedback form it is going to disappear. But, once that first reminder is closed, you can continue working on your feedback without disruption!
5. If your student isn’t reading the chat, close the session window
Especially with new students, we sometimes find ourselves in this frustrating situation- the student can’t see or hear you but you see and hear them and you are writing in the chat box to give them some tips on what to do, but they don’t see it. Panic. But- there’s one simple way to solve this- close your session window and continue writing to the student from the ‘messages’ section on the homepage. When you close the session window, the student’s chat automatically opens and they will finally see your messages. Once they have seen the chat and how it works, you can jump back into the session.
I’m sure there are other tips or tricks you guys have used during your sessions to solve similar issues, so please, share them below!