One of the things that makes learning English on Fluentify amazing is the personalized nature of the sessions and each student’s individual pathway. One major aspect of this ‘personalized pathway’ is the feedback left by tutors after each session.

Through analysing thousands of feedback forms, we have discovered that tutors who leave comprehensive feedback have more students and their students do more sessions with them over longer periods of time.

So how do you leave great feedback? In this article we are going to talk about the things you should include to make sure your students are coming back for more.

The basics

1.We submit feedback after every session (up to 72 hours after the session taught). The sooner the better!

2. We use the star ranking system that corresponds with the CEFR levels.

3. We choose a main focus area of the session (Grammar, Reading, Listening, Business Jargon or Other).

4. We fill out the required boxes (“Language seen during the session” and “Focus of the next session and follow-up activity”) with some key information.

5. We may fill out the last box with some more personalized comments. Strongly recommended!

What to include in your feedback forms:

1. Accurate star ratings for the Fluentify speaking parameters

Every session with a new student is going to be completely different and these levels will vary a lot. When necessary, you can make comments about why you gave a certain star rating and what it means for the student. You can use this guide to help you. These will be important to set goals for your student and will also allow them to see progress over time.

2. Vocabulary and grammar seen during the session

It’s really important that you are taking notes during sessions with your students about new vocabulary, new phrases, and any corrections you gave them. You can either take notes by hand or directly into the chat with your student.

When you’re filling out the feedback, make sure to put all of these language-related notes in this section. This way, the student can review his/her mistakes and also review the new vocabulary or grammar  you used so that the student can use them again in the future.

3. The topic of the next session and follow up activities

Let the student know what you will talk about during the next session and send him/her an activity to prepare for that lesson. This will be different based on student’s goals.Some sample activities can include:

1. Grammar exercises: check out The British Council, English-Hilfen, or Perfect English Grammar for a bunch of great activities.

2. Podcasts: check out Fluentify’s Travel Pods, The British Council, BBC 6 Minute English or Culips for English-related topics.

3. Videos: look at TED Talks, Brain Pump, Devour, or The Do Lectures

4. Articles: this can really be anything, just make sure that the articles are appropriate for your student’s level. You can check out sites such as Fluentify’s The Zine (for Italian students), BBC News, Breaking News English, Wimp, TechCrunch, National Geographic, English Online, Inc., Business Insider, or Travel and Leisure. 

4. Student Evaluation 

This is where you can really hook your student and encourage them to book more lessons by being enthusiastic, sympathetic, and strategic. Here are some things to include:

1. An enthusiastic comment about meeting the student and how the session went: Hi NAME! It was so nice meeting you today and talking about your English goals and what you would like to accomplish on Fluentify. You did a great job talking about yourself and your work!

2. A general article about language learning that the student can relate to. For example, something like this article

3. A suggestion about how often the student should do sessions and propose a possible date for your next session.

4. Mention the student’s goals again. For example, ‘Please let me know if you have any questions about the activities and I am looking forward to helping you gain confidence in your travel English. Talk soon :)’

REMEMBER: The first feedback form after the first session with a new student is crucial. Aside from your charming performance during the session, feedback forms are the way students evaluate whether you will be able to help them reach their goals. While these feedback forms may take you a while at the beginning (especially as a new tutor) they will get easier over time.

Other ways to use feedback forms to your advantage

Review past feedback forms of new students

If a student you never taught before books a session with you, review their past feedback forms to get an idea of what they have covered so far and what kind of topics they find interesting. This may speed things up and you may win a new extremely satisfied student! (A feature not available on the old Tutor Panel)

Use the past feedback forms to review your student’s progress

Every 5-10 sessions schedule a review session with your student. This is hardly any preparation on your part – simply open the student’s page in a new tab and go through the past forms asking your student questions about the material covered so far. They will love it! Once you make your students understand and feel they are making progress thanks to YOU, they will happily keep booking sessions with you!

Finally

Don’t forget to explain to the student either via the messages or before the session is over where he/she can find the feedback form after you’ve submitted it (sessions > past sessions > click on the orange ‘feedback/ valutazione’ button next to the session -OR- notifications > feedback from (tutor name) > click on the orange ‘feedback/ valutazione’ button next to the session ). 

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