One of the things that makes learning English on Fluentify amazing is the personalized nature of the sessions and each student’s individual pathway. One major aspect of this ‘personalized pathway’ is the feedback left by tutors after each session. Over the last three years we have discovered that tutors who leave thorough, comprehensive feedback have more students and their students do more sessions with them over longer periods of time.
So how do you leave great feedback? In this article we are going to talk about the things you should include to make sure your students are coming back for more!
1. Accurate star ratings for the Fluentify speaking paramters.
While this is something you should also discuss at the end of your first session, you want your student to have a realistic idea of where their English level is right now. Every session with a new student is going to be completely different and these levels will vary a lot. When necessary, you can make comments about why you gave a certain star rating and what it means for the student. You can use this guide to help you. These will be important to set goals for your student and will also allow them to see progress over time.
2. Vocabulary seen during the session.
It’s really important that you are taking notes during sessions with your students about new vocabulary, new phrases, and any corrections you gave them. You can either take notes by hand or directly into the chat with your student. At the end of the session when you’re filling out the feedback, make sure to put all of these language-related notes in this section. This way, the student can review his/her mistakes and also review the new vocabulary/ phrases you used so that the student can use them again in the future.
3. Topic of the next session and follow up activities.
This is an important part of your feedback form. During the first session you should already give the student an idea about how you usually structure sessions or how you are planning to structure your sessions together- This is the part where you follow through on that. Let the student know what you will talk about during the next session and send him/her an activity to prepare for that lesson. This will be different based on what your student’s goals are- conversational English, grammar review, business English, etc.. Make sure to send an activity that is aligned with his/her goals and interests (all things that should be discussed before the end of that first session). Some sample activities can include:
- grammar exercises: check out The British Council, English-Hilfen, or Perfect English Grammar for a bunch of great activities.
- podcasts: check out Fluentify’s Travel Pods, The British Council, BBC 6 Minute English or Culips for English-related topics.
- videos: look at TED Talks, Brain Pump, Devour, or The Do Lectures
- articles: this can really be anything, just make sure that the articles are appropriate for your student’s level. You can check out sites such as Fluentify’s The Zine (for Italian students), BBC News, Breaking News English, Wimp, TechCrunch, National Geographic, English Online, Inc., Business Insider, or Travel and Leisure.
4. Student Evaluation
This is where you can really hook your student by being enthusiastic, sympathetic, and strategic. Here are some tips for writing this section and what to include.
- Enthusiastic comment about meeting the student and how the session went: Hi NAME! It was so nice meeting you today and talking about your English goals and what you would like to accomplish on Fluentify. You did a great job talking about yourself and your work!
- Send some kind of general article about language learning that the student can sympathize with. For example, something like this article might work.
- Suggest how often the student should do sessions and propose a possible date for your next session (strategic!)
- Close on another positive note and mention the student’s goals again: Please let me know if you have any questions about the activities and I am looking forward to helping you gain confidence in your travel English! Talk soon!
The first feedback form after the first session with a new student is crucial- Aside from your charming performance during the session, this is the way that the student will evaluate whether you will truly be able to help him/her reach goals and improve. While these feedback forms may take you a while at the beginning (especially as a new tutor) they will get easier over time and especially after you’ve done the one for the first session with new students.
TIP! Don’t forget to explain to the student either via the messages or before the session is over where he/she can find the feedback form after you’ve submitted it (sessions > past sessions > click on the orange ‘feedback/ valutazione’ button next to the session -OR- notifications > feedback from (tutor name) > click on the orange ‘feedback/ valutazione’ button next to the session ).